Crisis management and emergency alerting at enterprise scale
Integratec implements the F24 platform — Europe's SaaS standard for resilience, incident management, and mass emergency notification — for organizations across LATAM.
Talk to a SpecialistEurope's leader in digital resilience
Founded in 2000 in Munich, F24 is Europe's leading SaaS provider for crisis management, emergency alerting, and business continuity. With more than two decades of continuous evolution, the FACT24 platform covers the entire corporate resilience cycle.
Its solutions enable organizations across every sector to prepare for, respond to, and recover from any crisis: from cyberattacks and natural disasters to IT failures and physical security events — all from a single integrated platform.
ISO 27001 & ISO 9001
Enterprise-grade information security certifications
Global availability
+20 offices across Europe and operational presence in more than 100 countries
Real time
Multichannel alerts triggered in seconds from any device
Artificial Intelligence
AI built in under GDPR standards for a faster, more accurate response
The critical threats LATAM organizations face
Extreme events, demanding regulations, and rising digital threats make operational resilience a strategic priority.
Cyberattacks and IT incidents
Disruptions to critical systems demand immediate team mobilization, coordinated communication, and auditable records for response and regulatory compliance.
Natural disasters and climate events
LATAM is one of the regions most exposed to climate phenomena. Hurricanes, floods, and earthquakes call for mass alerting systems and digital evacuation plans.
Regulatory compliance (NIS2 / DORA)
New European regulations and international security frameworks require rapid notification, incident documentation, and continuity plans that are operational and tested.
Coordinating distributed teams
Operations across multiple countries make synchronized crisis team activation difficult. A single platform is needed to unify roles, tasks, and real-time communication.
Lack of documentation and audit trail
Manual crisis management creates gaps in decision records, notification evidence, and action plans — with a high risk of non-compliance and legal liability.
Fragmented crisis communication
Using informal channels (WhatsApp, email, phone calls) during incidents creates conflicting messages, slow response times, and loss of control over the situation.
FACT24: a single platform for the entire resilience cycle
FACT24 integrates emergency notification and crisis management into two complementary applications that cover everything from preparation to post-incident assessment.
FACT24 ENS+ (Emergency Notification Services) is F24's emergency alerting and mobilization solution. It lets you trigger massive multichannel notifications with a single click, ensuring the right people get the right message in seconds — no matter where they are.
- Alerts via SMS, voice, app, email, and WhatsApp simultaneously
- Real-time receipt confirmation and team availability tracking
- Automatic escalation if there's no response within the set time
- Integration with technical alarm systems, sensors, and ERP
- Mobile app available for iOS and Android — operational without corporate network access
- 3 scalable editions: Essential, Advanced, and Professional
FACT24 CIM (Crisis and Incident Management) extends ENS+'s capabilities with comprehensive crisis management tools: digital whiteboards, predefined action cards, management reports, and coordination with external stakeholders — all within a secure environment with full traceability.
- Digital crisis room with shared real-time visibility
- Predefined action cards for consistent BCP activation
- Management of external stakeholders: media, families, authorities
- Decision logging with full post-incident audit trail
- Built-in AI for situation analysis and report generation
- E-learning module for crisis team training (FACT24 EDU)
TopEase is the F24 group's Governance, Risk & Compliance solution. It enables proactive management of risk, regulatory compliance, and critical business processes on a single integrated digital platform, connected to FACT24.
- Corporate risk mapping with real-time indicators
- Compliance management for NIS2, DORA, GDPR, and local regulations
- Business Impact Analysis (BIA) synchronized with contingency plans
- Native integration with FACT24 for automatic activation on risk alerts
- Executive dashboards for resilience and maturity metrics
Resilience is no longer optional in LATAM
Industry data confirms the urgency of digitizing crisis management at organizations across the region.
"The threats that triggered crisis responses over the past year include extreme weather events, third-party failures, and cyberattacks — all of them on a sustained rise across Latin America. Digital preparedness is no longer a competitive advantage: it's an operational obligation."
Vertical solutions for critical sectors
F24 understands the particularities of every industry. Its platforms adapt to each sector's specific notification, compliance, and coordination requirements.
Energy & Critical Infrastructure
Technical alerts integrated with SCADA sensors, incident management at plants, and compliance with critical infrastructure standards.
Finance & Banking
Compliance with DORA and NIS2, incident notification to regulators within mandated timeframes, and continuity plans for critical payment systems.
Healthcare & Pharma
Coordination of hospital emergencies, drug recalls, and safety alerts for patients and medical staff in high-pressure environments.
Manufacturing & Industry
Integration with plant alarm systems, industrial emergency management, personnel evacuation, and notification to external emergency services.
Aviation & Tourism
Crisis management for airlines and hotels, communication with passengers and guests during incidents, and contingency plans for 24/7 operations.
Government & Public Agencies
Mass public alert systems, interagency emergency coordination, civil defense, and compliance with government notification regulations.
Specialized implementation with proven methodology
Integratec is F24's partner in LATAM. Our experience in digital transformation and risk management ensures implementations that work in practice — not just on paper.
Resilience assessment
We assess your organization's crisis management maturity level, identify regulatory gaps, and define the project scope with clear metrics.
Operational model design
We map roles, activation flows, and notification plans to your organization's reality: structure, countries, languages, and local regulations.
FACT24 implementation and configuration
We configure the platform, integrate it with your existing systems (ERP, ITSM, physical security), and validate alert flows with real-world tests.
Training and simulations
We train crisis teams using the FACT24 EDU module and run guided simulations to ensure effective activation when a real incident occurs.
Ongoing support and evolution
We follow up on post-go-live operations with periodic reviews, platform updates, and resilience model optimization.
Local LATAM expertise
We know the region's regulatory frameworks, operational conditions, and cultural challenges — enabling implementations that truly work in the local context.
Certified F24 partner
Direct access to F24 AG's technical support and product roadmap, ensuring our customers always stay current with the platform's latest capabilities.
Integration with your digital ecosystem
We connect FACT24 to your existing platforms — from physical alarm systems to ITSM tools and ERPs — for truly integrated resilience.
Change management included
Technology without adoption creates no value. Our approach includes training, internal communication, and change management to ensure real platform usage.
A solid presence across LATAM
Integratec implements F24 solutions for organizations across Latin America and the Caribbean. With active operations in the Dominican Republic, Brazil, Colombia, Puerto Rico, and Jamaica, our regional team ensures successful implementations, local support, and ongoing follow-up in English and Spanish.
Dominican Republic 
Brazil 
Colombia 
Puerto Rico 
Jamaica 