Bogotá, Colombia - In an exclusive gathering with clients in Bogotá, Integratec shared its vision on Digital Resilience, emphasizing how Artificial Intelligence, IT Management, and Cybersecurity have become essential pillars for organizational competitiveness in the region.
During the event, the team introduced the Integratec Digital Transformation Framework® (IDTF), a methodological approach designed to support companies and public entities in implementing secure, scalable, and sustainable digital transformation strategies.
“Having a digital transformation framework is key. It gives organizations a clear and practical reference to guide decisions, prioritize investments, and ensure initiatives align with strategic objectives. Without it, efforts often become fragmented; with it, change gains consistency, speed, and sustainability,” said José David Montilla, Executive Vice President of Integratec.
The agenda also featured use cases on Unified Service Management with AI-powered chatbots integrated into ITSM platforms, presented by Bayton de la Cruz, Managing Director of Integratec Academy, and Daniel Calderón, Business Development Manager of Integratec Colombia. These demonstrations showcased how intelligent automation can improve user experience, reduce response times, and enhance service management models.
Additionally, Integratec’s Risk, Continuity, and Cyber-Resilience consultant, Timothe Graziani, highlighted the critical need for organizations to build capabilities to anticipate, adapt, respond, and thrive in the face of digital disruptions.
Clients engaged actively through questions, experience sharing, and discussions about their own technological challenges, fostering an environment of collaboration and networking.
With this initiative, Integratec reinforces its commitment to the Colombian market, strengthening its presence and positioning itself as a trusted partner for organizations embracing the challenges of the digital era.
